Etsy payment account on hold or shop suspended: what Etsy says

OFFICIAL For a permanently suspended account you have 6 months from the day it was suspended to file an appeal.

OFFICIAL After those 6 months the account stays permanently suspended and an appeal is no longer possible.

OFFICIAL You appeal in the Appeals Center, signed in to the suspended Etsy account.

OFFICIAL The appeal asks for the reason, what you did, how your way of working changes, and supporting documents.

OFFICIAL You get the decision by email. It can take up to two weeks.

OFFICIAL Etsy says an appeal does not guarantee reinstatement.

OFFICIAL For a temporary suspension you do not appeal. Etsy's email explains what to resolve, and replying to that email is the best way to reach Etsy.

OFFICIAL Reasons for a suspension include policy violations, an overdue bill, and missing information or steps.

OFFICIAL If the reason is an overdue bill, paying the amount due should reinstate the account automatically.

OFFICIAL If Etsy has trouble verifying your identity it may ask for more information, and the account may be suspended until it can verify it.

OFFICIAL A permanent suspension says "permanently suspended" in the subject line and in the body of the email.

OFFICIAL New sellers generally become eligible for a deposit 14 days after a sale.

OFFICIAL After you update your bank details, Etsy Payments funds are on hold for 5 days after verification. The 5 days start when Etsy has verified the new bank details, not when you changed them.

OFFICIAL The bank guide says the same: funds are not eligible for deposit for 5 days.

OFFICIAL Outside the US you verify your bank account with a test deposit or a bank document review.

OFFICIAL A bank document should be on letterhead, from the last 6 months, show the full account details, and be one .jpg, .pdf or .png file over 10 KB.

OFFICIAL If you do not confirm your seller information by the legal deadline you cannot receive funds from your sales, and the shop goes into vacation mode.

OFFICIAL A reserve holds a percentage of the funds from each new sale of a physical item.

OFFICIAL Sales of digital items are not held in reserve.

OFFICIAL Adding valid tracking that shows "in transit" can help release funds earlier.

OFFICIAL The reserve holding time and percentage are shown in your Payment account. They differ per account.

OFFICIAL Etsy emails you when a reserve is placed on your Payment account.

OFFICIAL Reasons for a reserve: a sudden sharp rise in orders or refunds, missing tracking, late shipping, and a first sale.

OFFICIAL If you are already a Star Seller, a reserve is not placed on your shop.

OFFICIAL To see which orders are in reserve, go to Orders.

OFFICIAL The reserve may be adjusted or removed after good performance.